Return Policy

15 Days No Reason Return !

Experience the most intimate service

100% Money Back Guarantee On Each Item

Please contact us within 48 hours (2days) upon your receive the item, a refund will be given once the item has been sent back in original condition. ( No refund / exchange if hair been installed, cut, washed, or have any other damage and process, please kindly understand.

Money will be refunded within 3 working days after we received the hair within original condition.

HERE ARE SOME FAQ IN REGARDS TO OUR RETURN POLICY:

1. HOW DO I MAKE A RETURN?
Easy: e-mail us at service@aladye.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.

2 MAY I RETURN MY ALADYE HAIR WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

3. WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.

4. HOW MAY I CONTACT YOU?
You may contact us by e-mail at service@aladye.com. We always guarantee a response within 24 hours and will be happy to help you!

IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US AT SERVICE@ALADYE.COM. WE'RE HERE TO HELP!